TERMS +

CONDITIONS

JO COLETTA TERMS + CONDITIONS

Set out below are the terms on which Jo Coletta Skin provides service to her clients post the COVID-19 lockdown period. These additions and amendments to her normal business terms and conditions have been implemented to ensure that she provides the safest environment during the COVID- 19 pandemic.

Please ensure that you have read and fully understood them prior to booking any Jo Coletta Skin or Bespoke Beauty treatment

1. Deposit and Cancellation Policy:

Jo will take a fully refundable 50% deposit for all treatments. Should you need to cancel or reschedule Jo kindly asks that you call her 24 hours before your appointment.  Failure to give the full notice will result in the deposit being taken by Jo Coletta.  This allows Jo to manage her diary and offer the appointment time to another client. Your deposit can be refunded in the clinic or used against a treatment or products. 

2. Booking treatment of a pre paid course:-

Should you need to cancel or reschedule Jo kindly asks that you call her no later than 24 hours before your appointment. Failure to give the full notice will result in the treatment being redeemed by the clinic.  This allows Jo to manage her diary and offer the appointment time to another client.

3. COVID-19 update

Jo will continue to operate her 24-hour cancellation policy, however, if you are exhibiting any COVID-19 symptoms, Jo asks that you contact her as soon as possible to re-arrange your appointment on 07976 248981.

4. Appointments and Cancellations

If you are unable to attend your appointment, please contact Jo immediately on 07976 248981. Jo will need to know that you wish to cancel 24 hours before your appointment is due. Failure to cancel or rearrange at least 24 hours before your appointment will result in the loss of the treatment from your pre paid course or deposit being redeemed.
Prior to your appointment Jo will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

5. Appointments & (COVID-19)
To allow for social distancing all clients are asked to arrive only 5 minutes prior to your appointment and to call or message when you are outside the clinic.
Jo reserves the right to cancel or postpone a consultation or treatment, if you present with what appears to be COVID 19 symptoms. Late arrival may result in reduced treatment time or forfeiting of the appointment. Jo Coletta will endeavour to ensure that your appointment runs to time; however, should she need to cancel or postpone your appointment at short notice, she will make every effort to contact you in advance.

6. Credit card details, deposits and payments

To secure an appointment with Jo Coletta a deposit is required. This is taken at the time of the booking. Deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by the client following twelve months of inactivity Jo Coletta reserves the right to withhold the deposit.

7. Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited. 

Courses are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you. All pre-paid treatment packages impacted by COVID-19 will be extended by the  period of time impacted.

8. Treatment suitability

Jo will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, Jo will inform you as to the reasons why. 
It is the client’s responsibility to ensure that he or she provides Jo with all the relevant medical details prior to each treatment.

 

If you or a member of your household has symptoms of COVID-19 and/or tested positive for COVID-19 you must not attend the clinic. If a member of your household develops COVID-19 symptoms or tests positive 14 days post your appointment, you must follow the government guidelines and let Jo know. If you are deemed by the government to be on the at-risk group during COVID-19, you should not attend the clinic until the government guidance advises you to do so.

9. Contraindications

Please inform Jo prior to your appointment if you are undergoing any new medical treatment, taking new medication, any known allergies, have a herpetic breakout [coldsore], undertaken any aesthetic treatments or permanent make-up in the last 14 days, any facial waxing/laser/threading in the last 7 days, are pregnant or trying to become pregnant.

It may be advised not to proceed with the booked treatment for your own welfare.

Your personal information will remain in a client confidentially agreement with Jo Coletta Skin.

A doctors agreement letter may be required before a treatment is carried out. This is standard practice for your own well-being.

10. Liability

Jo Coletta will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. It is the client’s responsibility to ensure that he or she provide Jo Coletta with all relevant medical details prior to each treatment. Jo will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Jo regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Jo Coletta’s liability for death or any personal injury resulting from Jo Coletta’s negligence.

11. Your right to complain

Jo endeavours to treat all her clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at Jo Coletta Skin you are entitled to lodge a complaint, either in person, by telephone or in writing. 

12. Discount Codes and Vouchers for Treatments and Products

Not to be used in conjunction with any other offer or promotion.
Applicable to new and existing clients.
Cannot be used against other treatments or consultations.
One voucher per person.
The voucher should be surrendered upon the purchase of the treatment or products .
Offer is subject to patient suitability for treatment.
Voucher is non transferrable and cannot be exchanged for money.

13. 20% discount for NHS, Fire Service, Police employees & Teachers

20% discount applicable to a single treatment.
Discount can be used on treatments including Skin Peels, Facial Treatments, SkinPen Microneedling, Bespoke Beauty
Not to be used in conjunction with any other offer or promotion.
Proof of employment required i.e. valid employment card/recent pay slip and valid photo identification if not on employment card.
Validation required when treatment purchased.
Offer available to new and existing clients.

 

14. Insurance

Jo Coletta has full public liability, products liability and professional treatment cover. 

 

ONLINE ORDERS + RETURNS

 

How much is postage and packaging?

Postage and packaging is £4.95 on all orders.

How do I change the delivery address on my order?

Once the order has been processed and you have an order number, email jo@jocolettaskin.com to update any details on the order.

Are there any countries you don't ship to?

We currently only ship to the Great Britain and Northern Ireland.

 

Why has my order not yet been dispatched?

Orders placed on the website are processed daily and delivery takes up to five working days.

Product Returns

You can return any unused products free of charge within 28 days for a refund or replacement on presentation of your receipt. Unfortunately we aren't able to exchange products. Items must be in original condition, including both inner and outer packaging where applicable. We regret that we cannot refund or replace any used items unless they are faulty. This does not affect your statutory rights. Refunds do not include the cost of returning the goods. Please email jo@jocolettaskin.com for the returns proceadure, clearly stating your name, address and account number.If there are missing or damaged items in your order, we must be notified within three days of receipt. Please email jo@jocolettaskin.com.

How long will it take to process my return?

If an item is returned to us at the above address, a refund will be processed on the day of receipt. The refunded amount normally takes 3-5 working days to reach your bank account.

Why has my order been cancelled?

If you have been able to place an order but we do not have the stock to fulfil it, your order will be cancelled and a refund processed. This doesn't happen very often and we're sorry for any inconvenience it may cause.

I think my item is faulty, what should I do?

Please email jo@jocolettaskin.com within three days of receipt and we'll discuss with you how to return the item to us and whether you will be refunded or the item will be replaced.

I have an incorrect item in my order, what should I do?

Please email jo@jocolettaskin.com within three days of receipt and we will discuss with you whether we will refund you or deliver the missing item to you at a later date.

I'm missing an item from my order, what should I do?

Please email jo@jocolettaskin.com within three days of receipt and we'll discuss with you whether we will refund you or deliver the missing item to you at a later date.