JO COLETTA TERMS + CONDITIONS
All treatment and service times are approximate and include preparation consultation and relaxation. Where a * is indicated a skin test is required 24 or 48 hours prior to the treatment.
Cancellations can't be helped, giving plenty of notice is greatly appreciated.
A 50% cancellation charge will be incurred for any treatments cancelled less than 48 hour notice prior to the booked appointment due to not being able to re-fill the allocated appointment time at such short notice, Verbal cancellations are advised to avoid missed messages.
Where no deposit has been paid and less than 48 hours cancellation notice is given full payment will be required for all future bookings.
Clients are advised that in booking an appointment they are reserving a professional’s time exclusively for their treatment or service.
Please inform Jo prior to your appointment if you are undergoing any new medical treatment, taking new medication, any known allergies, have a herpetic breakout [coldsore], undertaken any aesthetic treatments or permanent make-up in the last 14 days, any facial waxing/laser/threading in the last 7 days, are pregnant or trying to become pregnant.
It may be advised not to proceed with the booked treatment for your own welfare.
Your personal information will remain in a client confidentially agreement with Jo Coletta Skin.
A doctors agreement letter may be required before a treatment is carried out. This is standard practice for your own well-being.
Areas covered + Minimum charges
Jo mainly covers North London and the surrounding areas. These boroughs include London, Enfield, Barnet, Waltham Forest, Haringey, Broxbourne, Epping Forest, East Hertfordshire and Welwyn Hatfield.
If your borough is not listed and you would like to book a treatment or service then please still contact Jo to see if this is possible. In some cases a call-out fee may apply.
All Skin + Bespoke Beauty service prices include travel upto a ten mile radius from the EN2 area. After this a charge of 0.70p per mile will be added to the total cost.
Potential additional cost for mobile clients (including parking expenses) - to be discussed during booking. Parking at the property and easy access are also required.
Jo Coletta has full public liability, products liability and professional treatment cover.
ONLINE ORDERS + RETURNS
How much is postage and packaging?
Postage and packaging is £3.95 on all orders.
How do I change the delivery address on my order?
Once the order has been processed and you have an order number, email to update any details on the order.
Are there any countries you don't ship to?
We currently only ship to the Great Britain and Northern Ireland.
Why has my order not yet been dispatched?
Orders placed on the website are processed daily and delivery takes up to five working days.
You can return any unused products free of charge within 28 days for a refund or replacement on presentation of your receipt. Unfortunately we aren't able to exchange products. Items must be in original condition, including both inner and outer packaging where applicable. We regret that we cannot refund or replace any used items unless they are faulty. This does not affect your statutory rights. Refunds do not include the cost of returning the goods. Please email for the returns proceadure, clearly stating your name, address and account number.If there are missing or damaged items in your order, we must be notified within three days of receipt. Please email firstname.lastname@example.org.
How long will it take to process my return?
If an item is returned to us at the above address, a refund will be processed on the day of receipt. The refunded amount normally takes 3-5 working days to reach your bank account.
Why has my order been cancelled?
If you have been able to place an order but we do not have the stock to fulfil it, your order will be cancelled and a refund processed. This doesn't happen very often and we're sorry for any inconvenience it may cause.
I think my item is faulty, what should I do?
Please email within three days of receipt and we'll discuss with you how to return the item to us and whether you will be refunded or the item will be replaced.
I have an incorrect item in my order, what should I do?
Please email within three days of receipt and we will discuss with you whether we will refund you or deliver the missing item to you at a later date.
I'm missing an item from my order, what should I do?
Please email within three days of receipt and we'll discuss with you whether we will refund you or deliver the missing item to you at a later date.